[Hospitality]

The tech and AI partner for hospitality players

Galadrim designs and develops high-end hotel interfaces, memorable client experiences, and bespoke AI solutions for your operations.
+60 projects delivered for luxury brands, hotels, and booking platforms
130 engineers senior, from Polytechnique, Centrale or ENS
Strong sector experience: booking, personalisation, loyalty
Chat with an expertSee our projects
The Reserve
+ 60 hospitality and accommodation players trust us with their tech and AI projects.
[Challenges in your sector]

Your tech, data, and product challenges

Developing direct bookings

Developing direct bookings

Intermediate booking platforms erode your margins and retain control over your visitors' data. By designing a direct booking engine optimised for web and mobile conversion, you regain control of your client base while increasing your net profitability on each stay.
Personalisation of the customer journey through AI and Data

Personalisation of the customer journey through AI and Data

Your clients' stay data is often siloed across multiple software systems. By consolidating this data, you can use generative AI to automate the creation of emails, stay recommendations, and promotional offers tailored to each visitor's profile.
Digital Continuity of the Customer Experience

Digital Continuity of the Customer Experience

The excellence of a stay is sometimes marred by a digital break between online booking and physical reception. By interconnecting your client interfaces and management software, you ensure information transmission to offer frictionless services, from digital check-in to mobile digital concierge.
Generating Additional Online Revenue

Generating Additional Online Revenue

Engagement with your brand too often stops at departure. Integrating an e-commerce platform connected to your ecosystem allows you to digitalise the sale of your ancillary services such as spa, catering, or your brand's products, thus extending the customer relationship and generating revenue outside the stay period.
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Direct booking is strategic again.
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We design your booking engines and customer journeys.
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Your margins are rebuilt stay after stay.
[Projects]

Solutions designed for
your clients and your teams

We experience daily these challenges of unified customer experience, direct booking, additional online revenue, and personalisation through AI. Discover how we translate them into concrete solutions for hospitality players.
LUXURY HOSPITALITYThe Reserve

Developing a unified digital ecosystem for a collection of 5-star hotels

La Réserve, a collection of 5-star hotels and private residences founded by Michel Reybier, launched the RISE programme to rethink all its digital touchpoints, both online and in-establishment. Galadrim is its technological partner and is developing five products in parallel: the hotels' showcase website, a CRM for field teams, the booking engine, a spa application, and a concierge application. The five products share the same foundation, for a continuous experience from one touchpoint to another.
5Applications developed
+1Mclients impacted
La Réserve Logo
PRESTIGE ACCOMMODATIONHomebooker

Creating a booking platform for prestige villas and concierge services

Homebooker, a luxury real estate agency, entrusted Galadrim with the design of its platform for booking properties for rent and for sale. Inspired by Airbnb, the web and mobile application allows owners to publish and manage their listings, travellers to organise their stays, and teams to administer the concierge service via a dedicated business tool. AI features suggest suitable rentals to visitors and automatically generate listings.
+300prestige villas online
Homebooker Logo
LEISURE AND GOLFRésonance Golf Collection

Designing a centralised booking engine for a golf network

To support its high-end positioning, Résonance Golf Collection needed to harmonise the fragmented purchase journeys of its golf courses, hotels, and restaurants. Galadrim first deployed a bespoke booking engine integrating dynamic pricing. We now support the group in centralising its data within a unique client space, unifying the digital experience across all its establishments.
15 000bookings/year
3M€in sales volume/year
Résonance Golf Collection Logo
CATERINGLes Deux Magots

Deploying an optimised online store for a legendary Parisian brasserie

Les Deux Magots, a Parisian brasserie founded in 1813, wanted to make its brand a commercial asset beyond the dining room. Galadrim redesigned the institutional website and developed an online store featuring over 200 Les Deux Magots branded items, from tableware to fine foods. Each order is delivered to your home or collected directly at the restaurant.
+200items in store
Les Deux Magots Logo
MULTI-SITE OPERATIONGIE Gestimotel

Automating the daily management of a group of franchised hotels

The management monitoring of GIE Gestimotel's 40 Novotel and Ibis hotels relied on repeated manual entries from one establishment to another: daily revenue, supplier invoices, investment requests, mandatory security checks. Galadrim designed the web platform that gave teams back the time absorbed by administrative tasks: it brings together these nine tools, retrieves data directly from booking and accounting software, and circulates validations between the hotels and headquarters.
4group tools connected
9internal applications replaced
160users
GIE Gestimotel Logo
They talk about us
[Our team]

A team that advises you before building

Baptiste Vilboux
Baptiste Vilboux Tech Lead
He delivered the platform for the luxury hotel group La Réserve and supervises teams of several developers on high-volume platforms, until their production rollout.
Manon Le Toquin
Manon Le Toquin Senior Product Designer
Six years of experience, from luxury to business tools, for Hermès, Christian Louboutin or Dugas. She facilitates co-design workshops with business teams and designs their customer journeys.
Thomas Hallot
Thomas Hallot Tech Lead
He leads developments on sensitive points of a booking journey: payment, customer account security and order reliability.
Quentin Massonnat
Quentin Massonnat AI Tech Lead
He designs the architecture of conversational chains, including speech recognition, model orchestration and speech synthesis, and supervises developments until production rollout.
Coline Dorange
Coline Dorange Lead Product Manager
She defines the scope of your project and coordinates the design and development teams to prioritise the delivery of journeys that drive your direct bookings.

Let's bring your project to life together

Contact Us
[FAQ]

Some frequently asked questions from our clients

In France or the European Union, with a host defined together according to the sensitivity of your data and your constraints, on a market cloud or a dedicated infrastructure. No data leaves the contractual framework defined with you.
Your systems hold sensitive data: client profiles, stay preferences, payment methods. We integrate data protection from the design stage: minimisation of collected data, consent management, rights of access, deletion, and portability, in direct liaison with your DPO.
The duration of a complete project is generally between 2 and 5 months, with delivery by iterations: a first usable version in a few weeks, followed by regular deployments to production. Some products, such as a booking engine, are deployed in a few weeks, as for Resonance Golf Collection.
No. You own the application's source code. We guarantee reversibility: your teams or a third party can take over the solution at any time, and we support the transfer of skills.
Yes. Our products connect to your management tools (PMS, channel manager, ERP) as well as your pricing, payment, and emailing solutions.
[Contact us]

Let's bring your project to life together

We work with all types of clients, across all sectors. Whether you're an entrepreneur or managing a large organisation, a tailored team will meet your needs.

Over 800 companies have trusted us to create their web, mobile, and AI products

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