[Tech and AI Partner]

Understand your users, design the right product

Galadrim conducts interviews, tests and journey analyses that transform observed usage into design decisions.
The right product first time : fewer redesigns, less budget spent
A actionable research, conducted by our Product Designers and Product Managers
30 Product Managers from the best schools, 800+ products successful
Chat with a UX expertSee our projects
A Galadrim colleague facilitates a workshop in front of a team gathered in a meeting room, with a diagram on the whiteboard
From first version to mature product: they entrust us with the framing of their product
A Galadrim team member presents a screen to a colleague, in the middle of the open-plan office
Your product design is based on usage hypotheses that no user has yet tested. Their validity is established at launch, when development is complete and the budget spent.
Vincent DefrenetHead of Product Management
[Our method]

Our method for understanding your users

  • SCOPING
    Step 01

    Framing

    We define your objectives with you, the hypotheses to be tested and the profiles to interview.
  • PROTOCOL
    Step 02

    Protocol and recruitment

    We design the setup, interviews, tests or questionnaires, and we recruit the right profiles. We deliver the study protocol, interview guide and recruited panel to you.
  • FIELD
    Step 03

    Field study

    We conduct interviews, observations and usability tests, and share them with you as we go. We deliver session recordings and reports to you.
  • ANALYSIS
    Step 04

    Analysis

    We transform sessions into prioritised findings. We deliver personas, user journeys and pain points classified by severity to you.
  • PRESENTATION
    Step 05

    Presentation and recommendations

    We present the findings to your teams and translate them into design decisions. We deliver actionable recommendations for a design team to you.
01/05
[Our team]

Product experts listening to your users

Vincent Defrenet
Vincent Defrenet Head of Product Management
A former innovation consultant, he draws on his Product Discovery experience at Ubisoft and Haikus to support SMEs and large groups in the conception of their products, notably the Fédération Française de Tir or Bpifrance.
Coline Dorange
Coline Dorange Senior Product Manager
She designs the study protocols and conducts interviews, right up to the recommendations submitted to the design teams, and has, for example, led studies for our clients Technisem, Fibus and Zimmermann Immobilier.
Eva-Garance Tison
Eva-Garance Tison Senior AI Product Manager
A former McKinsey consultant, she designs products and oversees their deployment until adoption for clients such as Effy, the Fédération Française d'Athlétisme, or ProvenRun.
Clément Dourlens
Clément Dourlens Senior Product Designer
He conducts interviews and usability tests, and translates the insights into user journeys and mock-ups. For example, he worked with the French Shooting Federation on the redesign of its business tool.

Design your product based on what your users experience. We interview them and translate their feedback into design decisions.

Chat with an expert
[Projects]

Some successful products

AUDITORY HEALTHSupembouts

Starting from the habits of audioprosthetists to design their ordering platform

Supembouts manufactures custom hearing aid moulds and received orders from its audioprosthetists via forms, each file manually tracked once sent. Galadrim conducted a field immersion with practitioners before drawing any flow, and designed the submission process based on their actual habits. Internal interfaces followed the same logic, service by service.
+25 %of daily orders
Supembouts Logo
PUBLIC FUNDINGBpifrance

Understanding the needs of several business teams before building their tool

With the expansion of its loan and aid offering, Bpifrance had to produce hundreds of pages for business teams with very different expectations. Galadrim conducted a user research phase to identify the needs of each business, then designed a page generator that each team administers autonomously.
+100pages created
4sites administered
Bpifrance Logo
DATA AND RETAILSwitch

Identifying client brand expectations before structuring a SaaS platform

Bascule collected shopping behaviour data on drive-throughs, but the format in which to make them usable by brands remained to be established. Galadrim conducted a user research phase with these brands, before structuring the analysis platform and its dashboards.
50+studies delivered by the platform
20+client brands
10/10of satisfaction
Bascule Logo
They talk about us
[Why Galadrim?]

Why entrust your user research to Galadrim?

Research led by product designers

Your interviews and tests are conducted by the product designers and product managers who design the products we deliver. They make users describe their usage step by step, at the level of detail a design team needs to make decisions.

Design and development in continuity with the study

We deliver recommendations that our own design and development teams know how to take forward. If you wish, the design process starts with the full context of the study.

A scope agreed with you before starting

We agree with you during scoping on the number of interviews, the profiles to recruit, and the methods used, depending on your timeframe and budget. You know what the study will cost and when it will deliver its conclusions.
[FAQ]

Some frequently asked questions from our clients

From a few days to a few weeks, depending on the decision to be made and the number of profiles to interview. The schedule is set with you from the scoping phase.
A few well-targeted users per profile are enough to reveal the majority of usage problems. When a decision requires volume, we supplement with larger-scale questionnaires.
We recruit your target profiles and test on mock-ups or clickable prototypes. You validate the experience prior to development.
Personas, user journeys, prioritised pain points, and design recommendations. Each is documented so that a design team can immediately make use of it.
Participants are recruited with their consent, and collected data is anonymised and processed in accordance with GDPR.
Each mission is sized according to your scope and priorities. Describe your context to us, we will get back to you within 24h with an initial assessment.
They belong to you. The assignment of rights for all deliverables is contractual from the outset.
You choose. Our design and development teams can take over, or you entrust the deliverables to your teams or another provider.
[Contact us]

Let's bring your project to life together

We work with all types of clients, across all sectors. Whether you're an entrepreneur or managing a large organisation, a tailored team will meet your needs.

Over 800 companies have trusted us to create their web, mobile, and AI products

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