[SALESFORCE AND AI INTEGRATOR]

Your Salesforce partner, expert in Generative AI

Galadrim designs and deploys your end-to-end Salesforce ecosystem. From CRM to customer service, we unify your data and integrate the latest AI innovations (Agentforce) to transform your operations.
150+ AI applications and models profitable for our clients
40+ Salesforce solutions in production
40 AI Engineers from Polytechnique, Centrale, or l’ENS
Chat with an expertDiscover 4 Salesforce ecosystems
Galadrim team attentive during a work meeting
+300 large corporations, mid-caps, scale-ups, and SMEs entrust us with their CRM, data, and AI projects.
[Our Expertise]

The six areas in which we operate

We design and deploy a Salesforce ecosystem interconnected with your business tools, unifying your data to equip your employees with high-performance tools they will use daily.
Sales and CRM
Sales cloudAgentforce

Sales and CRM

A structured pipeline, automatically scored and qualified leads, and streamlined data entry so your sales reps actually use the tool.
Customer service
Sales cloudAgentforce

Customer service

Agents who respond 24/7, escalate complex cases to your advisors, and enrich the CRM with each interaction.
Marketing automation
Marketing cloud

Marketing automation

Personalised customer journeys throughout the entire client lifecycle and targeted campaigns via unified data, including deliverability.
Unified Data
Data 360Dashboard

Unified Data

Your connected sources, ERP, e-commerce, ticketing, and business tools, brought together in a unique customer view and real-time dashboards.
Advanced AI Automations
Agentforce

Advanced AI Automations

Content generation, classification and automatic email response, and complex business workflows orchestrated with human validation.
Daily Collaboration and Agents
Slack

Daily Collaboration and Agents

Your teams manage Salesforce and communicate with their agents directly in Slack, where decisions are made.
Two people in front of a laptop displaying an AI chat interface
Agentforce AI agents are within reach for any organisation already equipped with Salesforce, and the first use cases are deployed within a few weeks. However, the success of such a project implies mastering certain risks: customer data scattered between the ERP, e-commerce and business tools, depriving the agent of a reliable base, a consumption of credits that drifts due to lack of scoping, or an agent acting outside its perimeter on sensitive subjects.
Iannis IglesiasHead of Salesforce & Agentforce
[Our support]

Our method for deploying your Salesforce ecosystem

  • SCOPING
    Step 01

    Use Cases Prioritised by ROI

    We identify with your business departments the highest-impact use cases and classify them by expected return and feasibility. Each topic fits on one page: problem, solution hypothesis, impact metric and scope.
  • DATA AUDIT
    Step 02

    Source Mapping and Target Architecture

    We audit your existing Salesforce and map your data sources, then we design the architecture that will power your agents and dashboards.
  • DESIGN
    Step 03

    Data Model, Journeys and Agent Scope

    We define the data model, business journeys, and the scope of action for each agent, with associated human validation points.
  • DEVELOPMENT
    Step 04

    Development and IS Integration

    Our engineers develop your solution through regular iterations and securely and robustly integrate it with your existing tools and information system. We first address the riskiest hypotheses to secure feasibility and budget early on.
  • GO-LIVE
    Step 05

    Safeguards and Supervision

    We deploy with the safeguards defined during scoping, human validation on sensitive actions, and continuous monitoring of each agent's performance.
  • ADOPTION AND ROI
    Step 06

    Training, Impact Measurement and Cost Control

    We train your teams, track usage and business impact metrics from launch, then continuously optimise, including licence and consumption costs.
01/06
[Our team]

An expert team, from consulting to development

A focused and senior team, with a dedicated contact person at each stage: strategy, architecture, development, data, and product management. The profiles that scope your project are the ones who build it.
Iannis Iglesias
Iannis Iglesias Head of Salesforce and Agentforce
Qualifies your business challenges, structures the use case and its expected return, and manages the relationship until deployment.
Benjamin Drighès
Benjamin Drighès Partner and AI CTO
Supervises the architecture of each of our Salesforce projects and manages our agent systems in production for key accounts.
Julien Schmitt
Julien Schmitt Salesforce and AI Engineer
Designs and develops your Salesforce ecosystem, including data model and Agentforce agents, with dual platform and AI expertise.
Côme Lassarat
Côme Lassarat AI and Infrastructure Engineer
Builds the data foundations of your ecosystem: connectors, data lake, and migrations. He unified the data of 2 million supporters for AS Saint-Étienne.
Pablo Lafaix
Pablo Lafaix Partner and Head of Sales
Ensures strategic alignment and coordination of Galadrim resources on your project.
[Projects]
PROFESSIONAL SPORTAS Saint-Étienne

Bringing two million supporters together in a single customer record

AS Saint-Étienne tracked its supporters across as many databases as service providers: ticketing, shop, loyalty programme, digital channels. We are deploying its complete Salesforce ecosystem, with a CRM organised around a 360° supporter record, Data 360 to unify profiles from each source, and the shift of marketing to Marketing Cloud Engagement. Pre-match, subscription renewal, and reactivation journeys are now automatically triggered.
2 Munified supporters
10+connected data sources
AS Saint-Étienne Logo
E-COMMERCEShowroomprivé

Orchestrating flash sale planning with a prescriptive agent

Showroomprivé plans hundreds of flash sales each month, an exercise that strains commerce, logistics, and production. We designed on Salesforce the calendar that orchestrates this planning: a business rule engine that smooths turnover, spaces out brands and meets deadlines, validation by the three concerned departments, and alerts on at-risk sales. An Agentforce agent recommends arbitrations, and the calendar communicates with the warehouse management system.
550orchestrated sales / month
3departments in the validation circuit
Showroomprivé Logo
LUXURY HOSPITALITYThe Reserve

Sharing customer knowledge across all establishments of a 5-star collection

Michel Reybier Hospitality operated its 5-star establishments with separate systems for booking, spa, restaurant, and concierge services. We designed five applications connected to Salesforce CRM and hosted on Azure: a field application that puts each client's preferences in the hands of the staff, a unified multi-hotel website, a booking engine with AI recommendation, and applications intended for spa and hotel guests. Customer knowledge is now shared among all teams, online and on-site.
5connected applications
1 M+customers concerned
La Réserve Logo
PUBLIC FUNDINGBpifrance

Transforming entrepreneur requests into qualified leads in Salesforce

Bpifrance entrusted us with the design and maintenance of its ecosystem of institutional websites: Bpifrance Flash, Limited Partners, Conseil, and Bpifrance Entreprises. Each is connected to Salesforce, where requests submitted by entrepreneurs become qualified leads, automatically routed to the correct sales team. The launch of Bpifrance Entreprises was reported on TF1's 8 PM news.
4major projects delivered in 2
Bpifrance Logo
They talk about us
[Why Galadrim?]

Why do companies entrust us with their Salesforce ecosystem?

Experts who advise then build

Our recommendations come from teams that deliver AI agents in production. The profiles that scope your project are the ones who develop and deploy it.

Advanced AI mastered

Multi-agent orchestration, augmented search on your documents, safeguards and human validation: we maintain automations in production that few integrators achieve.

A return on investment-oriented approach

We prioritise use cases that pay off, define indicators from the outset, and measure business impact from the first quarter.

Execution in short cycles

A weekly demonstration and a first usable version quickly, so your teams can see the solution grow and their feedback is continuously integrated.

Let's bring your project to life together

Contact Us
[FAQ]

Some frequently asked questions from our clients

We audit your existing setup, identify quick wins (adoption, automations, license optimisation) and add Data 360 or Agentforce according to your priority use cases. We also take over projects started by other teams, including prototypes to industrialise.
Each agent operates within a defined scope of action, with safeguards, human validation for sensitive actions and continuous monitoring of its performance. Your teams keep control.
Yes. We connect your systems, ERP, e-commerce, ticketing, data warehouses and business tools to Salesforce via connectors and APIs, for unified and actionable data.
We size the architecture and uses from the outset, monitor consumption in production and continuously optimise so that the cost remains aligned with the value generated.
Indicators are defined from the outset, including processing costs, response times, conversion rates, then monitored after deployment, with a target for quantifiable results from the first quarter.
We deliver a first usable version within the first few weeks, then we iterate in short cycles until deployment to production.
Yours. Specific developments, configurations, mock-ups and documentation belong to you with each delivery. The transfer of rights is contractual from the start.
[Contact us]

Let's bring your project to life together

We work with all types of clients, across all sectors. Whether you're an entrepreneur or managing a large organisation, a tailored team will meet your needs.

Over 800 companies have trusted us to create their web, mobile, and AI products

Your enquiry

We'll get back to you within 1 hour.