Supembouts
Creation of a B2B ordering platform for audioprosthetists
+25%daily number of orders
The need
- Supembouts, a manufacturer of custom hearing aid moulds, operated without a management tool suited to the complexity of its industrial process. Orders passed through a form with no traceability, leaving practitioners and internal teams without visibility on progress. The redesign aimed to structure the entire order cycle across two distinct interfaces (internal teams and partner audioprosthetists), while integrating existing tools (Sage, label scanning) and allowing teams to configure conditional, dense, and evolving product logic themselves.
Galadrim's solution
- Galadrim conducted on-site immersion to understand the physical constraints of the process before designing the digital workflows. We designed and developed a B2B platform covering the entire order cycle: submission journey for audioprosthetists, internal processing interfaces by department (3D, laboratory, secretariat), and an administrator space with a system of configurable variants without technical intervention. Particular attention was paid to the onboarding of partner practitioners, structured to start from their existing habits and gradually simplify them.
