Massilia Voyages
An online flight ticket booking e-commerce platform
100customer requests processed per day
N°1ticket sales for the Indian Ocean region
The need
- Facing increasing competition from online players, Massilia Voyages, a leading travel agency for flights to the Indian Ocean, decided to modernise its activity.
- Its objective is to transition from a phone or email sales model to an e-commerce platform modern.
Galadrim's solution
- Galadrim is developing a new Web and mobile platform for Massilia Voyages, connected in real-time to GDS (Global Distribution Systems), which centralise airline inventory,
- The platform allows for the automation of user request processing (airlines, layovers, baggage, duration), offers relevant flight options, and generate tailor-made commercial offers. A AI chatbot is also being implemented to optimise the customer experience.
