Odealim Group
IA agents to automate customer service for an insurance brokerage group
300Users
50k+Responses per month
+150%Productivity gain
The need
- Groupe Odealim, a major player in insurance brokerage - €165 million turnover and 900 employees in France -, receives several tens of thousands of customer requests by email.
- The company engaged Galadrim to develop a tailor-made artificial intelligence solution to process automatically these sometimes complex requests, in order toincrease the productivity of operational teams.
Galadrim's solution
- Galadrim designed and developed an IA agent system (based on Large Language Models or LLM) enabling, among other things, the classification and analysis of requests, the search for useful data in client files and insurance contracts (e.g. guarantees and premiums, etc.), and to generate response proposals. These proposals are reviewed and validated by employees from Odealim's different departments (production management, claims management, accounting, etc.), thanks to a business validation interface complete.
